Customer experience in 2025 – what you need to know!
Baltic Contact Center Leaders Event
May 27, 2025 | 11:00 – 15:00 | Riga Islande Hotel
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Contact center leaders and heads of customer service are invited
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The event will be held in English
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Gain practical knowledge that you can immediately use in your work
Join top contact center and customer service leaders from across the Baltics for an exclusive, in-person event hosted by Genesys and Adventus Solutions.
Explore what's new in contact center technologies, and learn how AI usage, Experience Orchestration, and Customer Journey Management are helping companies deliver faster, smarter, and more personalized customer service.
Come and meet contact center industry professionals, and get inspired by a customer story from ERGO Insurance!
Agenda
- Customer Experience 2025 – Trends to watch and act on now
- Experience Orchestration – A new way to connect journeys across touchpoints
- Customer Journey Management – enabling organizations to orchestrate seamless, personalized experiences
- Customer Story: ERGO Insurance
- Genesys AI – How Baltics customers can already benefit from conversational Chatbot and AI powered Workforce Engagement Management
- 2nd Generation CRM integration – connect customer data across platforms to personalize journeys
Speakers
Regis Mace - Directo r of Solutions Consulting, Nordics & Baltics, GENESYS
Jens Olesen - Principal Solutions Consultant, Nordics & Baltics, GENESYS
Anda Savļenko - Head of Latvian Sales and Customer Service Deaprtment, ERGO Insurance
Evita Melne - Head of L atvian Contact Center, ERGO Insurance
Maarika All - Head of Estonian Contact Center, ERGO Insurance
Kristina Baikauskienė - Head of Lithuanian Contact Center Life Insurance Telemarketing Group, ERGO Insurance
Why Attend
✔ Explore the latest trends in CX and contact center transformation
✔ Learn from a real customer success story - ERGO Insurance
✔ Get fresh ideas to improve customer experience in your organization
✔ Network with contact center leaders and exchange valuable insights
✔ Enjoy a focused agenda, engaging conversations, coffee, and delicious refreshments
This event is for contact center leaders, heads of customer service, and IT decision-makers from companies with 10+ agents looking to modernize their operations.
Register for the event – Limited Seats Available!
Participation is free, but registration is required.
We look forward to welcoming you on May 27 in Riga!
Adventus Solutions company is contact center experts with 27 years of experience.
About Genesys. Genesys is the world's leading vendor of call/contact centers, offering state-of-the-art technology for customer service processes. It is also used by a significant part of the largest call/contact centers in the Baltics.
The Genesys Cloud CX platform has all the necessary security certifications, which allows you to use the offered cloud technologies without any problems to store sensitive data of the company or its customers.